Refund Support
Cancellations & Refunds Policy
Cancellation and refund rights depend on airline rules, fare type, supplier conditions, and the timing of your request. We will explain the available options before taking action on your booking.
Cancellation Policy
Some tickets are fully non-refundable, while others allow partial refunds after airline penalties, supplier charges, and AirSaffar administration fees. Date changes may be available instead of cancellation, subject to fare difference and airline approval.
No-show rules can remove refund or change rights completely. If you cannot travel, contact us before departure so we can protect any value available under the fare conditions.
Refund Process
Contact AirSaffar with your booking reference, passenger name, travel date, and reason for cancellation.
We check the airline or supplier fare rules and confirm any refund, credit, date change, or penalty options.
If you approve the cancellation, we submit the request to the airline or supplier and monitor the refund status.
Once funds are received by AirSaffar, we process the eligible refund back to the original or agreed payment method.
Refund Timescales
Airline refunds can take several weeks, and complex supplier or group booking refunds may take longer. We will keep you updated where possible, but final timing depends on when the airline or supplier releases funds.
Chargebacks
Please contact us before raising a chargeback. Chargebacks can delay airline refunds, complicate supplier investigations, and may lead to additional evidence requests from payment providers. We can usually explain the booking status and available refund path more quickly.